Privacy Policy for Aussie Bath Haus
At Aussie Bath Haus, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with Australian privacy laws, including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This policy applies to personal information collected through our website, our services, and other interactions you may have with us.
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services and conduct our business activities as a manufacturing company specialising in custom bathroom vanities, shower screens, bespoke bathtubs, basins, and retail of high-end bathroom fixtures, including CAD design services. The types of personal information we may collect include:
- Contact Information: Your name, address, email address, and telephone number, collected when you make an inquiry, request a quote, place an order, or subscribe to our newsletters.
- Project Details: Information related to your bathroom renovation projects, design preferences, measurements, and specifications provided for CAD design services or custom manufacturing.
- Financial Information: Payment details such as credit card information or bank account details, processed securely for transactions. We do not store full credit card details on our servers.
- Correspondence: Records of your communications with us, including emails, phone calls, and in-person discussions.
- Website Usage Data: Information about your interaction with our site, such as IP address, browser type, pages visited, and time spent on pages, collected through cookies and similar technologies. This data is generally aggregated and anonymised.
2. How We Collect Personal Information
We collect personal information in several ways, including:
- Directly from you when you provide it to us through our website forms, email, phone, or in person at our premises.
- Through third-party service providers and partners we engage to assist us in providing our services, such as payment processors or marketing platforms, where permitted by law.
- Automatically as you navigate through our website, using cookies and other tracking technologies.
3. Use of Personal Information
We use your personal information for the following purposes:
- To provide our manufacturing and retail services, including designing and producing custom bathroom vanities, shower screens, bathtubs, basins, and supplying high-end bathroom fixtures.
- To offer and manage CAD design services for bathroom layouts.
- To process your orders, payments, and manage your account.
- To communicate with you about your inquiries, orders, services, and any relevant updates.
- For internal record keeping, administrative purposes, and improving our products and services.
- To send you marketing and promotional communications about our products, services, and offers that may be of interest to you, where you have consented to receive such communications. You can opt-out at any time.
- To comply with our legal obligations and resolve any disputes.
4. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, and third-party service providers who assist us in operating our business and providing our services (e.g., installers, delivery services, IT support, payment processors). These parties are bound by confidentiality obligations.
- Professional advisors, such as lawyers, accountants, or auditors.
- Government and regulatory authorities, where required by law.
We do not sell or rent your personal information to third parties for their marketing purposes.
5. Data Quality and Security
We take reasonable steps to ensure that the personal information we collect, use, and disclose is accurate, complete, and up-to-date. We implement appropriate technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include secure servers, encryption, firewalls, and restricted access to personal information.
6. Accessing and Correcting Your Personal Information
You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies. To do so, please contact us using the details below. We will respond to your request within a reasonable time frame.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site usage, and support our marketing efforts. You can configure your browser to reject cookies, but this may affect the functionality of our site.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, or if you wish to make a complaint, please contact our Privacy Officer at:
Aussie Bath Haus
147 Bell Street,
Suite 2,
Preston, Victoria, 3072
Australia
We will investigate any complaint and respond to you as soon as practicable.